TRACE Update

Dorset Software’s time management system TRACE is undergoing some exciting new developments. Get access to even faster and easier support with our new support process and FAQ hub.

The new support process

We've made some changes to TRACE to make sure our customers are getting the best support possible.

Watch our recap video below to find out how it benefits you.

TRACE support steps

What’s new?

To help you get quick answers to your queries, we're introducing a new Support portal. You'll find this within TRACE itself. It's exclusively available to named users and gives you immediate access to FAQs.

Updated regularly, the FAQs are the first place to look for answers to all your TRACE queries. If you can’t find the answer there, you can submit a support request in the same area. Your case passes to the TRACE Product Manager, who'll then help to answer your query.

Check out the new features from 12 noon on Thursday 6th June, when the next release goes live.

Demo of new features

As well as the new support process, there are also changes to TRACE when browsing in Chrome. The key changes are listed below but for a sneak preview of the updates, watch the video below.

The new updates include:

 
  • A new support process
 
  • A support portal within TRACE for named users with:    
    • Constantly updated FAQs
    • The ability to submit a support request
 
  • The following screens now work in Chrome:
    • The leave request screen
    • The enter time screen