Due to the business-critical nature of its proprietary trading suite software, White Knight Traders recognised a need for its associated infrastructure to benefit from robust maintenance. Prior to the organisation’s search for professional services, these support needs were catered for by a permanent full-time employee. Founder Bruno Serfaty explains: “There was quite a lot of scope for that person to do other activities, particularly getting involved more heavily in either the code development side of the software or the trading side. It was hard to make that individual evolve, and so it wasn’t a full-time job.”